Loxford Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Loxford Storage provides storage and related services to customers in the United Kingdom. By making a booking, paying a deposit, entering into a storage agreement, or using any of our facilities or collection services, you agree to be bound by these terms. Please read them carefully before placing an order. If you do not accept any part of these terms, you should not proceed with a booking.

In these terms, references to “we”, “us”, and “our” mean Loxford Storage, and references to “you” or “customer” mean the person, business, or organisation entering into the service agreement. These conditions apply to all standard self-storage, managed storage, item collection, and associated handling arrangements unless a separate written contract states otherwise.

Our service is designed to provide secure and orderly storage solutions for personal and commercial items. While we aim to offer a straightforward storage service, it is your responsibility to ensure that items placed into storage comply with these terms, all applicable laws, and any reasonable instructions provided by us. Failure to do so may result in refusal of service, removal of items, or termination of the agreement.

1. Booking Process

A booking with Loxford Storage may be made by phone, online, by email, or in person, where available. A booking is only confirmed once we have accepted your request and, where required, received the relevant deposit or first payment. We may refuse any booking at our discretion if we consider it unsuitable, unlawful, operationally impractical, or unsafe.

When you make a booking, you must provide accurate and complete information, including your name, address, contact details, the type and quantity of items to be stored, and any special handling requirements. If you are booking on behalf of a business or another person, you confirm that you have authority to do so. Any inaccurate or incomplete details may affect the service and may also result in additional charges or cancellation.

We may ask you to complete an inventory, declare the nature of goods, or confirm whether any items are fragile, valuable, restricted, or hazardous. The storage agreement will generally begin on the start date agreed at booking or on the date items are delivered to the facility, whichever is earlier, unless otherwise stated in writing.

2. Storage Conditions and Customer Responsibilities

It is your responsibility to pack items properly, unless we have expressly agreed to provide packing as part of the service. Items should be stored in a clean, dry, and secure condition and must be suitable for storage. We do not accept responsibility for inadequate packaging, unsuitable containers, or deterioration caused by the condition of the goods at the point of handover.

You must not store any prohibited items, including but not limited to illegal substances, stolen goods, firearms, ammunition, explosives, perishable food, live animals, plants, flammable liquids, radioactive materials, or any item that poses a risk to health, safety, the environment, or the integrity of the premises. If we reasonably suspect that prohibited items have been stored, we may inspect, isolate, remove, notify the relevant authorities, or terminate the agreement immediately.

You are also responsible for keeping your account details up to date and for notifying us promptly of any change in address, email, phone number, or payment information. If access is restricted to appointed persons, you remain responsible for ensuring those persons comply with these terms. Any damage caused by you, your representatives, or your goods may be charged to you in full.

3. Payments, Fees, and Charges

Storage fees are payable in advance unless we have agreed otherwise in writing. Charges may include storage rent, collection fees, handling fees, packaging materials, administration charges, insurance premiums where applicable, late payment charges, and any additional services requested by you. All prices are stated in pounds sterling and may be subject to VAT where applicable.

We reserve the right to revise our prices from time to time. If we make a material change to recurring charges, we will give reasonable notice where practicable. Your continued use of the service after a price change takes effect will be treated as acceptance of the revised rate. If payment fails or is returned unpaid, we may suspend access to your items until the account is brought up to date.

Late or missed payments may incur an administration fee and interest at the applicable statutory rate, where permitted by law. We may also refuse release of goods while any sums remain outstanding. You remain liable for all amounts due under the agreement until the storage is formally terminated and all items have been removed and checked out in accordance with our process.

4. Cancellations, Termination, and Storage Release

You may cancel a booking before the service begins, subject to any non-refundable deposit or administration costs that have already been incurred. If the service has already started, cancellation may require notice, and charges will continue until the end of the applicable notice period or until your items are collected, whichever is later.

If you wish to end the storage agreement, you must give us the required notice as stated in your booking confirmation or account terms. Before goods can be released, all outstanding balances must be paid in full and any agreed collection arrangements must be completed. If you fail to collect goods within a reasonable period after termination, we may treat them as abandoned in accordance with the contract and applicable law.

We may terminate the agreement immediately if you commit a serious breach of these terms, fail to pay sums due, provide false information, or store prohibited or dangerous items. In such cases, we may deny access to the stored items, remove the items from the facility, or take other steps necessary to protect safety, property, and lawful interests. Any costs arising from your breach may be recovered from you.

5. Liability and Insurance

We will take reasonable care in the operation of our storage service, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to this, we are not liable for indirect loss, loss of profit, loss of business, or consequential damage.

We do not guarantee that stored goods are protected against all risks, and you are responsible for assessing whether additional insurance is needed. Where insurance is offered as part of the service, the terms of that insurance policy will apply separately and may include exclusions, claims procedures, and valuation limits. You should ensure that any declared value is accurate and reflects the replacement cost or agreed insured value of the goods.

Our total liability for loss or damage to goods, where liability is established, may be capped at the lower of the declared value, the insured value, or the amount recoverable under the relevant service arrangement, unless otherwise required by law. We are not responsible for loss or damage caused by your failure to pack items appropriately, inherent vice, pests, mould, decay, weather-related conditions beyond our control, or actions of third parties outside our reasonable supervision.

6. Waste Regulations and Disposal Duties

You must comply with all applicable waste regulations when storing, removing, or disposing of items through our service. If any goods, packaging, or materials are classified as waste, you must not leave them on site unless this has been expressly agreed and lawfully arranged. We will not accept hazardous waste, controlled waste, or items that require a specialist waste carrier unless we have the proper authorisation and the necessary facilities to handle them.

Where items are left behind, abandoned, contaminated, broken, or no longer suitable for storage, we may require you to remove them at your expense. If you fail to do so within the stated timeframe, we may arrange disposal, recycling, or transfer through a licensed third party, and you will be responsible for any associated costs, administration charges, and compliance expenses. We may also recover any costs arising from cleanup, decontamination, or statutory reporting duties.

It is your responsibility to ensure that waste is segregated, packaged, and removed in accordance with environmental law. You must not use our premises as a dumping ground for unwanted goods. If we reasonably believe that waste regulations have been breached, we may notify the relevant authorities and suspend or terminate services without liability to you.

7. Access, Inspection, and Operational Rules

We may establish reasonable rules for access to the premises, loading, unloading, and use of equipment. These rules are designed to protect the safety of customers, staff, and stored items. You must follow any directions given by our team and must not interfere with security measures, alarms, locks, or monitoring systems. Access may be limited, delayed, or temporarily suspended for maintenance, safety, emergencies, or legal compliance.

We may inspect goods where necessary for security, compliance, health and safety, or suspected breach of contract. We will not normally open sealed containers or packages unless there is a reasonable cause to do so, or unless required by law. Any inspection carried out by us will be limited to what is reasonably necessary in the circumstances.

You must ensure that anyone collecting or delivering items on your behalf is authorised and can provide any information or identification reasonably requested. We are entitled to rely on the authority of the person presenting the correct access details or authorisation information, unless we have been notified in writing in advance that such authority has been withdrawn.

8. Personal Data and Confidentiality

We will process personal data in accordance with applicable UK data protection law. Information provided to us during booking and service delivery may be used to manage your account, process payments, maintain security, communicate service updates, and comply with legal obligations. We may disclose information where required by law, court order, insurer request, or lawful authority.

We will take reasonable steps to protect confidential information supplied by you, but we cannot guarantee absolute security in all circumstances. You should avoid storing highly sensitive documents or confidential materials unless suitable safeguards have been agreed in writing. Any data retention periods will be determined by legal, accounting, and operational requirements.

If you are a business customer, you confirm that any personal data you supply to us has been collected and shared lawfully. You remain responsible for your own compliance obligations in relation to customer records, employee records, and any other information placed into storage.

9. Force Majeure and Service Interruptions

We are not responsible for any delay or failure in performance caused by events outside our reasonable control, including fire, flood, severe weather, power failure, strike action, industrial dispute, epidemic, shortage of transport, acts of terrorism, civil unrest, or government action. During such events, our obligations may be suspended for the duration of the disruption.

If a force majeure event affects access to stored goods, we will act reasonably to minimise disruption where practicable. However, we will not be liable for loss caused by circumstances that could not reasonably have been prevented. We may also make temporary changes to operating hours, access arrangements, or service delivery where necessary for safety or continuity.

Nothing in these terms prevents us from taking reasonable steps to protect people, property, and compliance obligations during emergencies. Where possible, we will inform affected customers of any material disruption and any alternative arrangements that may be available.

10. General Provisions and Governing Law

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No delay or failure by us to enforce any right will operate as a waiver of that right. Any variation to these terms must be agreed in writing by an authorised representative of Loxford Storage.

These terms constitute the entire agreement between you and us in relation to the service, unless supplemented by a separate written contract. You may not assign your rights or obligations without our prior written consent. We may assign or transfer our rights under the agreement where reasonably necessary for business, legal, or operational reasons.

The storage agreement, these service terms, and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By using our service, you confirm that you understand and accept these conditions.