Storage Loxford Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Loxford provides storage, associated handling, and removal-related services to private and business customers in the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person or business that places a booking with Storage Loxford or uses our services.

Services means storage, handling of goods, loading and unloading, and any removal-related services provided by Storage Loxford as agreed in writing or in a booking confirmation.

Goods means the items that you place into our storage facility or request us to handle or transport as part of the Services.

Facility means any storage premises operated or managed by Storage Loxford, including any related access areas.

Contract means the agreement between Storage Loxford and the Customer incorporating these Terms and Conditions and any written or electronic booking confirmation.

2. Scope of Services

Storage Loxford provides secure storage units and associated services that may include transport of Goods to and from our Facility, loading and unloading assistance, and limited removal-related support within our service area. The exact scope of Services supplied to you will be identified in your booking confirmation or any written service proposal accepted by you.

We do not provide full-scale waste disposal services and we are not a licensed waste carrier for general refuse. Our Services are focused on storage and removal-related handling of permitted Goods only.

3. Booking Process

3.1 Bookings may be requested online, in writing, or in person. A booking is not confirmed until we have issued a written or electronic confirmation specifying the type of unit or service, dates, estimated duration, and applicable charges.

3.2 You are responsible for providing accurate and complete information when making a booking, including the approximate volume or quantity of Goods, any special handling requirements, access details, and any information affecting our ability to carry out the Services safely and efficiently.

3.3 We reserve the right to decline any booking request at our discretion, including where we reasonably believe that the Goods are unsuitable for storage, that the Services requested cannot be provided safely, or that the use of the Services would breach any law or regulation.

3.4 If upon arrival we find that the volume, nature of Goods, or work required substantially differs from the information provided at the time of booking, we may adjust the price, modify the scope of Services, or cancel the booking with reasonable notice, without liability for any indirect or consequential loss.

4. Payments and Charges

4.1 Our charges for storage and removal-related services will be communicated at the time of booking or set out in a written quote. All prices are stated in pounds sterling and are exclusive of any applicable taxes unless expressly indicated otherwise.

4.2 Unless otherwise agreed in writing, payment for storage charges is due in advance for each billing period and payment for removal or handling services is due before or on the day the service is provided.

4.3 We accept common forms of electronic payment and may accept other methods at our discretion. You authorise us to take recurring payments for ongoing storage or agreed services if you have provided card details or authorised an automated payment method.

4.4 If any amount due is not paid in full by the due date, we may charge interest at the statutory rate on the overdue amount from the due date until the date of actual payment, whether before or after judgment. We may also charge reasonable administration fees in connection with pursuing overdue sums.

4.5 In the event of late or non-payment, we may, after giving you reasonable notice, suspend access to the Facility, refuse to release Goods, and ultimately exercise a right of lien over the Goods stored. If sums remain unpaid after a further reasonable period and after further written notice, we may sell or dispose of some or all of the Goods and apply the proceeds towards the outstanding balance and reasonable costs, remitting any surplus to you if you can be located.

5. Customer Responsibilities

5.1 You are responsible for packing and securing your Goods so that they are suitably protected for storage and any handling or removal-related Services supplied. This includes using appropriate boxes, wrapping, and internal protection to prevent damage.

5.2 You must ensure that any Goods presented for storage or handling are safe, do not present a health or safety risk, and are not prohibited under these Terms and Conditions or under relevant laws and regulations.

5.3 You are responsible for ensuring that we and any personnel acting on our behalf have clear and safe access to the premises from which Goods are collected or delivered, including suitable parking arrangements in accordance with local regulations.

5.4 You must keep your contact details up to date and notify us promptly of any change of address, phone number, or other relevant details required for communication, billing, or access control.

6. Prohibited and Restricted Items

6.1 You must not store or request us to handle any of the following items.

Any hazardous, explosive, flammable, or toxic materials, including fuel, gas canisters, chemicals, paint, solvents, or fireworks.

Any illegal items or items obtained unlawfully.

Perishable goods, live animals, plants, or any biological materials that may attract pests, cause contamination, or pose health risks.

Waste of any type, including household refuse, builders waste, rubble, or items intended only for disposal.

Cash, currency, precious metals, high-value jewellery, or items of exceptional personal or sentimental value that are not suited to ordinary storage facilities.

6.2 If you are unsure whether any Goods are permitted, you must consult us before presenting such Goods for storage or handling.

6.3 We reserve the right to refuse to store or handle any Goods that in our reasonable opinion are unsafe, unlawful, or unsuitable, and to require their immediate removal from the Facility at your expense.

7. Cancellations and Changes

7.1 You may cancel a booking for removal-related services or the commencement of a new storage term by giving us reasonable advance notice. The specific notice period will depend on the type and duration of the service booked and will be stated in your booking confirmation where applicable.

7.2 Where you cancel with sufficient notice as specified or, if not specified, a reasonable period before the service date, we will normally refund any prepayments for services not yet provided, minus any non-refundable deposit expressly stated at the time of booking.

7.3 If you cancel with short notice or on the day of the service, we may charge a cancellation fee, which may be a fixed amount or a percentage of the agreed fee, to cover administration, lost time, and any costs already incurred.

7.4 If you wish to change your booking, including dates, storage unit size, or type of service, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in different charges and we will inform you of any adjustments before confirming the variation.

7.5 We may cancel or reschedule a booking if we are unable to perform the Services due to events outside our reasonable control, such as severe weather, accidents, transport disruption, or legal restrictions. In such circumstances we will seek to offer an alternative date or a refund for services not provided, but we will not be liable for any indirect or consequential loss resulting from such cancellation or rescheduling.

8. Access and Security

8.1 Access to the Facility is subject to our operational hours and any security procedures in place. These may change from time to time for safety or business reasons.

8.2 You must keep any keys, access cards, codes, or other security devices relating to your storage unit or bookings secure and confidential. You are responsible for any persons you allow to access your unit or Goods.

8.3 We may require proof of identity before granting access to the Facility or releasing Goods. We reserve the right to refuse access if we reasonably believe that a person is not authorised.

8.4 We may carry out periodic inspections of the Facility for safety and security reasons. We will not normally open your locked unit without your consent unless required by law, by emergency services, or where we have reasonable grounds to suspect that the unit contains prohibited items or presents a risk.

9. Liability and Insurance

9.1 You are responsible for arranging adequate insurance cover for your Goods while in storage and during any handling or removal-related services. Our charges do not include insurance for your Goods unless expressly stated in writing.

9.2 While we take reasonable care in the provision of our Services and in maintaining the Facility, we will not be liable for loss or damage to Goods unless such loss or damage is directly caused by our negligence or breach of contract.

9.3 Our total liability for loss of or damage to Goods, or for any other claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, will, to the fullest extent permitted by law, be limited to the lower of the following amounts.

The reasonable replacement value of the affected Goods, taking into account age and condition.

A fixed monetary cap per booking or contract, as stated in the booking confirmation or in our published tariff from time to time.

9.4 We will not be liable for any loss of profit, business interruption, loss of data, or any indirect or consequential losses of any kind, even if such losses were foreseeable or notified to us in advance.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

10. Waste Regulations and Environmental Compliance

10.1 You must not use our Facility or Services to dispose of waste, rubbish, or unwanted items in contravention of applicable waste management and environmental regulations.

10.2 Any disposal of unwanted items must be carried out lawfully and in accordance with relevant local and national regulations. Where we agree, at our discretion, to remove and dispose of items on your behalf, this will be subject to separate charges and conditions and only for permitted, non-hazardous items.

10.3 If you bring prohibited waste or materials into the Facility or request their handling, we may refuse to accept them, require their removal, or arrange for their safe disposal at your cost. You will be responsible for any fines, penalties, or remedial costs arising from your breach of waste and environmental obligations.

10.4 We aim to operate in an environmentally responsible manner and may implement measures or policies to reduce waste, encourage recycling, and comply with environmental legislation. You agree to cooperate with any reasonable requests we make in support of these aims.

11. Termination of Storage

11.1 You may terminate your storage agreement by giving us the notice specified in your storage contract or, if not specified, a reasonable period of notice in writing before vacating your unit.

11.2 Before vacating, you must remove all Goods, leave the unit clean and free from waste, and return any keys or access devices. You remain responsible for all charges up to and including the date you vacate the unit and return access devices.

11.3 We may terminate your storage agreement by giving you written notice where you are in material breach of these Terms and Conditions, including but not limited to non-payment, storage of prohibited items, or behaviour that endangers the safety or security of the Facility or other customers.

11.4 If you fail to remove your Goods following termination and after reasonable notice, we may treat the Goods as abandoned and exercise our rights to sell, dispose of, or otherwise deal with them as described in the section on payments and charges.

12. Data Protection and Privacy

12.1 We will process personal data in connection with your use of our Services in accordance with applicable data protection laws. This may include storing your contact details, payment information, and records of your bookings and access to the Facility.

12.2 Your personal data will be used for purposes including the administration of your contract, provision of the Services, security, and compliance with legal obligations. We may share your data with third parties who assist us in delivering the Services, processing payments, or maintaining the Facility, subject to appropriate safeguards.

12.3 You have certain rights relating to your personal data under data protection law, including rights of access, correction, and, in some circumstances, deletion or restriction. Details of how we handle personal data may be set out in a separate privacy notice provided to you.

13. Changes to these Terms and Conditions

13.1 We may amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, or our operational practices. Updated terms will be published or otherwise made available and will apply to new bookings from the stated effective date.

13.2 For ongoing storage customers, we will give reasonable notice of any material changes. If you do not accept the amended terms, you may terminate your storage agreement by giving notice in accordance with these Terms and Conditions before the changes take effect.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any Contract between you and Storage Loxford, and any dispute or claim arising out of or in connection with them, will be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or any Contract, including non-contractual disputes or claims.

15. General

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, but this will not affect the validity and enforceability of the remaining provisions.

15.2 No failure or delay by Storage Loxford in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that or any other right or remedy.

15.3 You may not assign or transfer your rights or obligations under any Contract with us without our prior written consent. We may assign or transfer our rights and obligations to another organisation, provided this does not reduce the level of service or protection you receive under these Terms and Conditions.

15.4 These Terms and Conditions, together with any booking confirmation or written service agreement, constitute the entire agreement between you and Storage Loxford in relation to the Services and supersede any prior discussions, correspondence, or representations.